Oahu moving company accumulates customer complaints about alleged deceptive practices

HONOLULU (HawaiiNewsNow) – When former Kahala resident Deborah Kim-Ito and her partner moved to Missouri last summer, she hired JF Moving Services to move her goods there, paying $ 11,000.

But after months of delay, his property has still not been delivered.

“(Owner) Johnny Franklin told us on several occasions that our things had been shipped to Oakland …

Just this week, she found out that a large chunk of her belongings were actually dumped in a storage facility in Kaimuki – ready to be sold for non-payment of storage fees.

“Oh my god, I just saw my stuff being auctioned off,” she said.

Hawaii’s Better Business Bureau said it has received a number of complaints against JF Moving Services in recent weeks and that the company’s accreditation with the BBB is under review.

BBB spokesperson Roseann Freitas said the US Department of Transportation, which regulates interstate movers, has also received complaints of deceptive marketing practices and the taking of customer property hostage.

“Once you start having these red flags and you start to see suspicious activity with the mover – if you haven’t hired them yet – you want to stop, you don’t want to do anything with this moving company,” he said. said Freitas.

Kim-Ito said she filed a theft complaint with Honolulu Police for the disappearance of her property, all valued at more than $ 65,000.

She said personal items such as her mother’s urn still could not be located.

“The grief he has caused so many people is just incredible,” she said.

Andrew West said he paid Franklin’s company $ 20,000 when he moved from Hawaii to Florida in July.

He said the movers also failed to deliver his goods – keeping much of it in other storage facilities around town. He is also considering filing a complaint with the police.

“As soon as I saw my son’s tricycle and car, I knew it was ours. And then when I saw how many there were – that must be our whole thing, at least half of it, ”he said.

Franklin said most of customers’ goods are still in a shipping container in Oakland, Calif., And will eventually make their way to Florida.

He blamed the confusion on the pandemic, which has increased costs such as truck rentals tenfold, creating cash flow problems for his business. It has also caused shipping traffic jams for its customers, forcing it to store their goods, he said.

“I try to work with them. I’m not going anywhere, ”he said.

Franklin’s customers also contacted the storage company for assistance. Instead, they said they were asked to pay the rent arrears for their belongings.

Kim-Ito said she and her partner had to pay $ 1,300 just to get her things back. West said he had to pay $ 2,600.

Franklin said that after all of their personal items were found, he planned to reimburse his customers for storage costs.

Copyright 2021 Hawaii News Now. All rights reserved.

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