Transport NSW overcharges lorry driver $57,000 in toll charges amid massive mistake

Furious trucker who was overcharged $57,000 in road tolls in nightmare nightmare demands his money back after being offered CREDIT instead of refund

  • Truck driver wrongly charged $57,000 for using toll roads in NSW
  • Jason Clenton was charged up to $1,000 every time a truck took a toll road
  • Mr Clenton demanded his money back and refused the offer of toll credits

A truck driver who was mistakenly charged $57,000 in tolls demanded his money back after being offered credits instead of a refund.

Jason Clenton had been mistakenly charged $1,000 every time he drove along a toll road in New South Wales.

He was charged an additional $17,000 in a massive mistake by Transport for NSW on Monday.

Jason Clenton had been mistakenly charged $1,000 every time he drove on a toll road in NSW

The National Transport and Roads Agency said it would repay Mr Clenton in credits before his offer was rejected by the lorry driver (stock image)

The National Transport and Roads Agency said it would repay Mr Clenton in credits before his offer was rejected by the lorry driver (stock image)

The National Transport and Roads Agency said it would repay Mr Clenton in credits before his offer was rejected by the lorry driver.

“This is an absolute Transport NSW and E-Toll joke,” he told 2GB. “As a business owner, I’m absolutely disgusted. One credit is absolutely not good for me.

Mr Clenton is one of 45,000 E-Toll users who were accidentally charged double the normal rate for using a toll road.

Transport NSW operations manager Howard Collins apologized for the incident and said the organization would reimburse drivers who had been overcharged.

‘Transport for NSW once again unreservedly apologizes to all of our customers affected by these unacceptable errors,’ he said.

“We continue to do everything we can to minimize any further impact on customers.”

Roads Minister Natalie Ward said the mistake should never have happened in the first place.

Mr Clenton is one of 45,000 E-Toll users who were accidentally charged double the normal rate for using a toll road

Mr Clenton is one of 45,000 E-Toll users who were accidentally charged double the normal rate for using a toll road

“When money is taken out of an account, it must go back into that same account. No exceptions,” she said.

Ms Ward confirmed that Transport NSW had made the refunds and asked motorists to be patient as there could be delays with their banks.

“It should be imminent, if it hasn’t already happened, based on individual bank accounts, but I’m advised that Transport has made all of these refunds when they come to an end,” she said.

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